Frequently Asked Questions

How do I know that my order has been placed?

Once you have placed your order you will receive a conformation e-mail confirming the order you have placed with us.

How can I contact you?

Please take a look at our contact details on the contact us page.

The product I have received is damaged!

In the rare situation of you receiving damaged goods, please contact us and we will arrange for collection and redelivery free of charge.

I want to return the product for a refund.

Please see our returns policy.

Do you have any branches/shops I can visit?

Ironmongersdirect.co.uk is a solely e-commerce based company and does not have any traditional branches/shops.

How do I install my door handles/locks/latches/other?

Please see our installation guides provided with product.

How quickly will my order be despatched?

Delivery time on all orders is 3-5 days. Should an item be out of stock you will be advised.

What is the difference between satin chrome door handles and polished chrome door handles?

Polished chrome handles have a mirrored appearance whereas satin chrome is much less reflective.

Are door handles sold in pairs?

When you click on the product you will see ‘unit of sale’ on the right hand side by the picture this is how many you get. The unit of sale will be single unless stated otherwise.

Do you sell to the general public as well as the trade?

Yes. We aim to satisfy all types of customer.

Is there a minimum order quantity?

No, you can purchase any quantity you wish.

What cards are accepted in terms of payment?

We accept Switch, Delta, Visa, Solo, Master card, Electron and American Express.

What should I do if I think there is a problem with my order?

This could be due to technical or human error and in such a rare and unlikely event, please ring Customer Services.

How safe am I to order online with my credit card?

Very safe! Ironmongersdirect.co.uk is committed to providing you with a secure online shopping experience. We are always striving to keep up to date with the latest technology and security protocols. You will see a padlock symbol at the bottom of your browser window when the browser is in secure mode. This will happen when you reach the checkout because your details are taken at this point.

All measurements are in mm.

Where measurements are not provided, please contact us.

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