Returns Policy

We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 14 days of the date shown on your dispatch note. When returning items to us, please place your returned goods in their original packaging

How do I return my parcel?

  1. Repack the item in its original packaging
  2. Please include your returns note inside the parcel
  3. Phone or e-mail us and we will arrange a courier to collect at a time and location convenient to you
  4. Return the package using our courier and keep your collection paperwork from the courier
  5. Keep your collection paperwork safe as your will need this as your proof of return

How long will my refund take to process?

  1. If you would like to return an item, we will refund you within 30 days of the day that we email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to us within the 14 day returns period or is faulty
  2. Faulty products returned by you will be refunded in full. However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded
  3. In the event that we do not receive your returned goods, we will ask you to provide a copy of the courier collection paperwork. We reserve the right to refuse a refund if you are unable to provide the certificate of posting
  4. We will usually refund any money received from you using the same method originally used by you to pay for your purchase
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